Returns & Exchanges
At GAOMON, we want you to be completely satisfied with your digital art tools, which is why we offer a 30-day return window for products in their original condition. If your tablet or display doesn't meet your creative needs, our streamlined process ensures a quick resolution.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive an RMA authorization.
Prepare the Package
Securely pack the device in its original packaging, including all pens, cables, nibs, and documentation to ensure a full refund.
Ship the Product
Affix the provided shipping label or use a trackable carrier to send the item back to our designated service center.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing